The use of this website is subject to the conditions below, whether it is for historical, scientific and/or educational purposes or the ordering of products. Meaning that when you visit or shop at Discover Root you are agreeing to these conditions.
We make no assumption or affirmation that these products, or the information around the products referenced on this website, are available, appropriate, or legal in your country. Anyone choosing to access this website is fully responsible for making sure that the products and information are legal within their own country. Use of this website may only be used at the customer’s own risk.
Information provided by Discover Root, via this website, or by its employees or the phone, fax, e-mail or other form of transmission, including any links to or from this site, is purely for historical, scientific and educational purposes and should never be interpreted as a recommendation for a specific use of our products. We do not accept any responsibility or liability for the information they provide you with. The use and application of our products are solely at the customer’s own decision, responsibility and risk.
The customer must be 18 year of age or older, for him or her to be able to place an order. Every order is therefore considered to be submitted in compliance to this condition.
When creating a customer account, you must enter your complete and accurate details asked for. Failure to do so may cause delay in the delivery process or the return of your shipment. We are not responsible for delivery problems due to data that was incorrectly entered, when creating an account with us
Given the nature of our products, we consider communication with our customers, prior to shipping, paramount.
None of our products are sold or intended for the purpose of human consumption or cosmetic use. Our products are botanical specimens of ethnographic value and interest only and are delivered with no expressed or implied usage for any purpose. Although we pride ourselves on sourcing the best quality products, and guarantee that our products are genuine, we cannot guarantee the effectiveness of the product in regards to the way the customer decides to use it. Natural products vary, and we have no control over the conditions of use. We cannot replace nor refund products or be held responsible for their effectiveness or lack thereof.
Our products are delivered with no expressed or implied usage for any purpose. We do not provide nor communicate about usage of our products.
As the products we sell are natural and largely plant based, some may be not allowed in your country. Products of which we know are illegal in your country, are disabled from ordering. It is your final responsibility to ensure that all items you order are allowed in your country. We are not responsible for packages due to loss by the shipper or products returned, seized, or destroyed due to unforeseen customs regulations.
Parcels may be returned within 14 days after having received the parcel.
The contents may only be returned in its original packaging, unharmed or unused in any way due to hygienic reasons.
If a shipment is returned for any reason beyond our control, and the customer wants it to be reshipped, shipping costs will be charged.
Refunding Returned Orders
When in transit for extended periods of time, herbs or herbals may lose their value. We do not restock returned products, thus we cannot fully refund returned orders. Refunds are evaluated on a case-by-case basis. We do not refund shipping costs. For refunds an administration fee will be charged
The estimated delivery times can be found on our website during the ordering process, but we can not guarantee the delivery times and can not be held responsible for delays. Customs or plant inspection authorities may examine your parcel and delay the delivery. Customs is beyond our control.
All packages are shipped with either EMS, Registered post or the courier service of your choice at an additional cost, if approved by us, with a tracking number, which means the parcel is traceable and requires a signature. The parcel will be returned to us if it was undeliverable. Therefore making sure that your order(s) are shipped quickly, securely, and won’t get lost or delivered to the wrong person. When your shipment has been sent, you will receive a shipping confirmation email with a tracking number. It is your responsibility to follow-up the instructions regarding tracking and delivery.
All contents of this website are under copyright. Redistribution, retransmission, republication, or commercial use of the contents or images on this website are expressly prohibited without the consent of Discover Root All rights reserved.
This site and the materials and products in this site are provided as is and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringment.